Twitter Chatter: Dealing with Findability Disaster

Dealing with Findability Disaster
At some time every business owner will have to deal with an unhappy customer. That unhappiness can be heard even louder over the internet. You must know how to quickly and effectively drown out the negativity with the positive voices of your many satisfied customers.

Twitter chatter: Twitter Apps Part 3: Monitor, Analyze, Manage and Monetize

100+ Twitter Apps Part 3: Monitor, Analyze, Manage and Monetize
You want to do what with Twitter? There’s an app for that.

This is right down my alley: advertising, keywords, contact management, follower management and account analytics.