Twitter Chatter: Video: The Science of Social Media at Harvard

Video: The Science of Social Media at Harvard
Are you taking the wrong approach with your followers?  Watch Dan Zarella’s presentation and learn how to really leverage the way people behave to your advantage.

Twitter Chatter: Improving Your E-Mail Confirmations Can Boost Profits

Improving Your E-Mail Confirmations Can Boost Profits
Fact: It costs 5 times more to get a new customer than it does to retain a customer.  By improving your follow-ups and email confirmations you are giving your customers something they appreciate and that often means they will reciprocate with return business.